IT Trainer

Term: Permanent
Working hours: Full-time (Monday - Friday; 9.30am - 5.30pm)
Reports to: IT Service Delivery Manager
Team: IT
Location: London
The Firm

Farrer & Co is synonymous with the highest quality legal advice and service.

We advise individuals, families, businesses, financial services, educational and not-for-profit organisations on every aspect of the law, wherever the need arises. From our offices in London we work with trusted professionals around the world to deliver a seamless international service.

Our clients present us with complex and varied challenges. Whether that's a complicated family trust issue, a multinational corporate transaction, or an emerging threat to their reputation, they need clear thinkers who can advise on the best solutions, fast thinkers when speed is of the essence and agile thinkers who can produce a fresh approach to get the job done. That's why they choose us.

Our clients value our in-depth knowledge, technical excellence and diversity of disciplines. But what really binds our long-standing relationships with them is our approach: pragmatic, plain speaking and always steadfast in our values, which we hold dear. Values which mean we gain our clients' trust, always strive to do the right thing, and aim for the best results for them.

Superb client service sits at the heart of everything we do. We are modern lawyers with timeless values.

The Team

As a progressive technology team, Farrers IT have delivered a number of industry firsts. We lead on cloud based systems and mobility, delivering projects and managing systems which allow our staff to work regardless of their location. Technology is key to our business, so proactive and forward thinking IT staff are essential elements in our success.

Scope

The IT Trainer’s role is to provide a high level of training and support for the needs of the business, including structuring, preparing, and delivering training to internal clients. This will include involvement in Firm-wide rollouts, new starter induction training, as well as the continuing development of Firm employees. The IT Trainer will also be involved in the business analysis phase of new projects ensuring they understand the business issues and requirements for whatever solution is delivered.

The IT Department's mission is to meet and exceed customer expectations and deliver outstanding service. We contribute to the success of the firm through the provision of timely and consistently high-quality service at every point of customer contact.

Responsibilities
  • Delivery of IT Training and Post Training Support for all users in Windows 10, Office 365, NetDocuments (DMS), Aderant (PMS), InterAction (CRM), SharePoint Intranet portal, Diktamen (Digital Dictation) and other applications or systems used by the Firm.
  • IT Induction of permanent and temporary new starters to the Firm.
  • Development, preparation, and administration of internal training courses, including materials to support the delivery requirements above.
  • Consider innovative ideas for delivery of IT training offering input into how we can simplify training and increase adoption of IT systems.
  • Facilitate business improvement through the investigation of issues or opportunities and the recommendation of possible solutions.
  • Ability to collect and distil information and requirements from stakeholders and document in a clear and unambiguous manner.
  • Act as a conduit between the business and IT department with the ability to speak to both technical and business audiences with authority and confidence.
  • Develop training courses (and supporting materials) with a blended approach to encourage people to learn and to cater for individuals’ learning preferences e.g., classroom, one to one, at desk, presentations, and eLearning clips.
  • Communicating with key stakeholders around the Firm to ensure that team specifics and training requirements are met.
  • Supporting HR and Learning and Development teams in developing ongoing Training Needs Analysis across the Firm.
  • Work with the IT project managers on assigned project work ensuring training requirements are considered.
  • Support other firmwide initiatives which require specialist technical training, e.g., secretarial upskilling.
  • Development and delivery of skills-based training workshops.
  • Support the IT Service Desk team in areas of expertise, sharing knowledge and experiences to reduce instances of common issues.
Skills and Experience
  • Outstanding knowledge and experience of all Microsoft Office applications, but particularly MS Word.
  • Ability to confidently deliver training in plain English, demystifying IT.
  • Excellent communication skills (written and verbal), expressive and articulate, should also be an effective listener.
  • Excellent presentation skills.
  • Analytical with great attention to detail.
  • Excellent documentation and authoring skills.
  • Ability to deliver training to staff at all levels within the organisation, and with varying degrees of technical ability.
  • A minimum of two years’ experience in delivering training.
  • Experience in a corporate, client-facing training and support role, preferably within the legal sector or other professional services environment.
Comments

Farrer & Co conducts a pre-employment screening which consists of a Criminal History Background and Credit Check for successful candidates.

Standard office hours are 09.30 to 17.30 Monday to Friday, but it is essential that the applicant is committed, flexible and prepared to work beyond the normal office hours when necessary and in response to demand.

On-site or remote evening and weekend working may be necessary as part of the role to accommodate training readiness, project delivery and support where necessary.