Learning Management System Administrator

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Closing date: 20/10/2022
Term: Permanent
Working hours: Full-time (Monday - Friday ; 9:30 - 5:30)
Reports to: Head of Learning & Development; with dotted line to Director of KL&D
Team: Knowledge, Learning & Development
Location: London
The Firm

Farrer & Co is synonymous with the highest quality legal advice and service.

We advise individuals, families, businesses, financial services, educational and not-for-profit organisations on every aspect of the law, wherever the need arises. From our offices in London we work with trusted professionals around the world to deliver a seamless international service.

Our clients present us with complex and varied challenges. Whether that's a complicated family trust issue, a multinational corporate transaction, or an emerging threat to their reputation, they need clear thinkers who can advise on the best solutions, fast thinkers when speed is of the essence and agile thinkers who can produce a fresh approach to get the job done. That's why they choose us.

Our clients value our in-depth knowledge, technical excellence and diversity of disciplines. But what really binds our long-standing relationships with them is our approach: pragmatic, plain speaking and always steadfast in our values, which we hold dear. Values which mean we gain our clients' trust, always strive to do the right thing, and aim for the best results for them.

Superb client service sits at the heart of everything we do. We are modern lawyers with timeless values.

The Team

At the heart of Farrers lies a commitment to its people, their knowledge and their development. The Knowledge, Learning & Development team supports our people to achieve their full potential, thereby underpinning the success of the firm itself.

Farrer & Co is one of the country's leading law firms and our clients demand the very best legal service.  Behind that lies a significant investment in the knowledge, learning and development of both our lawyers and business services staff. Market-leading technical knowledge is essential and we work with all areas of the firm to ensure that our technical know-how is second to none. Sophisticated knowledge management systems enable efficient information sharing and thereby benefit our people and clients alike. We also know that the needs of our clients are constantly changing. Our culture of continuous learning and development constantly takes skills to the next level and thereby gives us the edge in all that we do.

Scope

To provide comprehensive support in implementing a new LMS, and owning the ongoing use, administration, and development of the new LMS with a particular focus on specific stakeholders including the KL&D team, the Knowledge Lawyers and Knowledge Assistants and the IT training team; and championing the KL&D team, its projects and its role in meeting the Firm's strategy.

Responsibilities

We currently have an LMS and have commenced a project to source a new LMS provider. This role will involve administration of our current LMS, participation in the project team to source our new LMS, including assisting with setting up the new system, data migration, content management, LMS training, championing our new LMS at launch (January 2023) and ongoing administration and development:

  • Manage the Learning Management System (LMS) which captures all events falling under the firm learning syllabus
  • Be the point of contact with the LMS provider and our internal clients
  • Perform daily LMS administration tasks including:
    • user account management including working with HR and IT to resolve any issues
    • updating course details
    • managing attendance at courses and events
    • uploading course materials and eLearning
    • collating feedback
    • producing reports and analysing platform and course-level data to identify and act on usage insights?
    • training individuals to use the system (including user guides)
    • dealing with end user requests
  • Work with KL&D team members and other stakeholders to create and run all training activities for in-person, virtual and online training within the LMS
  • Work with the IT Team and third parties to integrate the LMS with other software  tools and vendors as necessary
  • Build and maintain LMS learning tracks
  • Develop and maintain standardised documentation on LMS-related operational processes.
  • Manage the deployment of online compliance training and produce completion reports when requested
  • Work with the L&D Adviser to analyse data and recommend solutions to maximise the firm’s return on investment in L&D
  • Fully understand the LMS capabilities; stay on top of new updates and functionality and keep the team informed.
  • Together with the KL&D team, and others, consider new technologies and ways of delivering blended learning solutions
  • Manage the LMS client interface to enable effective roll-out of our external client learning programmes
  • Facilitate regular review meetings with stakeholders, including IT, to ensure LMS is meeting requirements and business needs
Skills and Experience
  • A minimum of two years’ experience working with a Learning Management System preferably in a professional services (or similar) environment. Experience in a law firm would be an advantage;
  • Confidence in using IT systems (including MS Office 365) and with a working knowledge of Excel;
  • An enthusiasm for IT and technology projects;
  • Experience in authoring tool software (e.g. Articulate, Captivate or similar) (desirable but not necessary);
  • An awareness of the commercial world;
  • An interest in networking and building your profile;
  • A desire to work in a well-established, fast-paced team which values an innovative, solutions focussed approach.
Person Specification
  • Good command of the English language.
  • Good communication skills and a confident approach.
  • Excellent attention to detail.
  • Excellent organisational skills with the ability to multi-task and prioritise work.
  • Proactive and prepared to use initiative.
  • Ability to work well under pressure and deal appropriately with demanding and sometimes challenging clients.
  • Team player with an enthusiastic manner
Education and Qualifications
  • You will have obtained good grades at Advanced Level or equivalent and with 5 GCSEs (including English Language) at grades A to C.
Special aspects

The hours of work for this opportunity are 9:30am - 5:30pm but we would expect the successful candidate to be committed, flexible and prepared to work beyond the normal office hours if necessary and in response to client demand. You will be expected to follow the firm’s agile working policy, which embraces home working but will require employees to spend a minimum number of days each week in the London office.

Farrer & Co is open to flexible working by arrangement although this role is intended as a full-time.

Open to talking flexibly.

Comments

Farrer & Co conducts a pre-employment screening which consists of a Criminal History Background and Credit Check for successful candidates.